BREAKAGE & RETURNS
guarantees your purchase will
arrive in good condition. Other
restrictions, charges, etc., that are explained elsewhere on this page
are intended to preserve our low pricing for all our customers and
to encourage our customers to contact us for answers,
assistance, and advice before an
order is placed if there is any doubt about the
product or the suitability of it.
IF there is damage:
Open the package in the presence of the
carrier if possible. Note specific damage.
Contact us by email, using one of the links at the top
or bottom of our web pages. Retain all of the packaging until
we have determined what we need to do.
If the damage
is discovered after delivery, contact us. Email is
the best way to contact us and it is our preferred method.
It is of the utmost importance that you notify us immediately.
IF there is some other problem with your order:
IF there is a need to return a product:
A Returned Goods Authorization
Obtaining an RGA is merely
a procedure. You will receive an RGA simply by asking for one.**
note that not all items are eligible for return. See "Items not
eligible for return" below.)
Packages arriving at
Harrington Lights without an expected RGA clearly marked on the outside of
will be refused,
so get an RGA first.
Why is an RGA required?
- Some problems may be remedied faster
and cheaper for you if you contact us
first. Not all problems require returning goods.
- It is our policy.
Packages arriving unannounced are a problem for several reasons.
Please help us serve your interests. Get
an RGA first!
We recommend that the following be
read in its entirety:
Merchandise returned in
like-new condition will be processed as noted below. Shipping
charges are not credited or refunded unless there is a shipping error (for
instance, if the wrong item is shipped instead of the item ordered) or some other error that is clearly our
error. This may not be extended to include any misinterpretation of the
descriptions or of other representations of products on our website or in our
store, nor to any typographical errors, nor to any inclusion of data that is furnished
to us by vendors, manufacturers or other sources reasonably considered to
Items that have been opened, but otherwise are in first class condition and
in their original packaging, will be allowed purchase price less 10%. In
cases in which evaluation of one item of two or more identical items was not
made before the other like item(s) was/were opened, a 25% charge
will be imposed on the opened item(s) in excess of the first like item.
Items with any part(s) missing
or with any damage will be reduced in value in
a manner proportionate to the damage and/or the estimated salability of the
item. Included in this
category are returnable light bulbs with excessive damage to packaging. The minimum charge for
items in this category is 25% of the purchase price. If
the proposed credit or refund is not acceptable to you, our customer, the
item may be returned to you at your discretion and at the your expense
. Shipping is at current shipping rates and by our standard
methods. There is no service or handling charge in an instance such as
Orders that are simply returned
without any associated order will
incur a 25% charge for re-stocking; and if the actual cost of shipping
exceeded what we charged, the difference will be recaptured after the
restocking charge is applied.
arriving in excess of 10 days after
an RGA is issued will be appropriately credited under applicable policies,
less an additional administrative surcharge of 10%
(minimum $2.00) of their gross purchase price.
Items Not Eligible For Return***:
Halogen Bulbs: If you are
uncertain which bulb will best suit your application, contact
us for a recommendation. We sometimes make special arrangements
for shipping subsequent orders if you wish to obtain several similar bulbs
for evaluation first. We have provided additional help in selecting
certain halogen bulbs here.
Items purchased in
excess of 25 days prior to
requesting an RGA. We make exceptions on occasion if it seems
appropriate to us, so please contact us. The primary purpose of this
policy is to maintain control of stock levels.
Items purchased from our
RUMMAGE SALE page.
Halogen bipin sockets with any evidence of
having been used in any way.
We strongly recommend that a small
quantity of any product be purchased first if there is a need to determine
suitability in any given application. Items
in excess of a few pieces may not be returned because of suitability issues.
Please note our shipping
policy for other restrictions.